Return Policy

1. Custom Products

As our books are personalized and custom-made for each customer:

• We cannot accept returns unless the product is damaged or defective
• Each book is created specifically for your child and cannot be resold
• We take great care to ensure quality and accuracy in production

2. Defective Products

If you receive a defective product:

• Contact us within 7 days of receiving your order
• Provide clear photos of the defect
• We will replace the product at no additional cost
• Return shipping for defective items will be covered by us

3. Cancellation Policy

• Orders can be cancelled before production begins
• Once production has started, cancellation is not possible
• We typically begin production within 24 hours of order placement

4. Quality Guarantee

We stand behind the quality of our products. If you're not completely satisfied with the quality of your book, we will work with you to make it right.

5. Contact Us

If you have any questions about our return policy or need to report a defective product, please contact us through our website's contact form.